I. Statement of the Problem
Perfect Pizzeria has no formalized training nor was there any systematic criterion for becoming a manager. This led to a low effort to performance expectancy as the managers doubted their capability to perform the duties as a manager effectively. Hence, the managers lacked the confidence and knowledge to take initiative in solving certain problem that occurred during business operations. Also, the employees are not motivated to perform their respective roles unless they are under constant supervision.
How will the company prevent itself from having incompetent and untrained managers and employees?
That bonus is his only incentive to
try to do more and achieve more. Therefore, bonus becomes a motivator or a form of recognition for achievement. It is clearly not enough to motivate the manager to perform at his maximum ability all the time.
3. Selection of managerial personnel
Managerial personnel are selected on the basis of ability to perform employee tasks. Managers are selected based upon their ability to perform employee tasks and not upon the ability to manage, and once becoming a manager they are instructed only to manage and never to perform any employee tasks.
4. Untrained managerial personnel
The problems regarding manager selection mentioned above are bad, but could be excused in some degree if adequate training was provided. However, training would beneficial in terms of the manager's confidence and the way he is viewed by his employees.
Since most managers do not have degrees, they probably tend t o feel inferior to most of the employees. Having been trained would not generally take away the sense of inferiority but would slowly reduce the intensity.
IV. Alternative Courses of Action
Establish some definite criteria for selection to managerial position at all levels to include the removal of the necessity to invest in the company to advance beyond manager’s position. Such advancement should be based on performance.
• This would result in a much higher percentage of qualified managers
• Those selected would have much more positive self image.
• This would elicit greater degree of respect from the employees.
• Clearly defined criteria would result in a more predictable career progression which in turn would attract more qualified individuals to perform at higher levels in order to pursue such a progression.
• If "invest to advance" will be removed from the system, the company might perceive this as a monetary loss.
• They may also argue that the skill level required for most of the managerial positions do not require tough selection.
To further enhance the effort to performance expectancy, Perfect Pizzeria should establish new manager training systems and adequate coaching systems.
• This will ensure that they have the necessary competencies, clear role perceptions and necessary resources to reach the desired level of performance.”
• This would serve to enhance the view that the Perfect Pizzeria Corp. is a good organization to work for.