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Process Design Matrix
Complete the process design matrix.
Write an executive summary identifying appropriate design approaches for a selected product and service.
Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.
Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.
Process Design Aspect
Design focal point
To provide quality handyman tools and accessories to consumers for professional or personal use.
Craftsman tools should provide consumers with useful tools for all areas of life.
Front line ...view middle of the document...
Process Performance Measurement
Formal method to evaluate employee performance and motivate better performance
Success of the product is determined by the employeeâ€™s ability to work and produce the products.
Main corporate office at Sears in Hoffman Estates, Illinois
Tools are distributed from the main office to Sears locations worldwide.
The product layout is best used for manufacturing the product because it consists of assembly lines that are assigned to make the products
Products are manufactured at a facility but uses effective and efficient workflow.
Sketches of the products are part of a fixture process that later goes through a delivery schedule.
Employeeâ€™s responsibility in manufacturing the product as expected to do as trained.
Determining how to order tasks and to commit resources between the variety of possible tasks.
Amount of time for processing the orders for the products.
Available speed needed to assess workstations, equipment, and storage.
Product is built based on planning and effectiveness, therefore the product will manufactured correctly.
Monitoring employee performance to encourage higher performance and productivity.
Guidelines established that employees must comply to for a safe work environment.
Produce quality materials that are satisfactory to the customers.
Employeeâ€™s jobs are to build satisfactory tools that are to the satisfaction of the customer.
Number of tools decided in the product planning for distribution.
Product amount is the tools made by the employees that are later distributed for sale.
Unlimited tools are made and distributed to different locations for sale. Extra tools are stored in areas until needed to sell.
Maintain a specific amount of tools so that there is not an over abundance and not enough storage area for the products.