. Read the case below and answer all questions given below.
Quantum bank Inc. is a regional bank with branches throughout the south east. In early 1990 the bank launched a web site that provides the customers with the ability to check account balances, obtain information about the bank various services, obtain contract information and email questions, and links to a variety of useful sources of information. Given the site’s tremendous success, competition from both traditional and non traditional organizations, and the desire to expand its presence beyond its current geographical areas, Quantum decided to expand its presence beyond its current geographical areas. Quantum decided to ...view middle of the document...
Because of both his technical knowledge related to hardware and his ability to program, Bill was selected to develop the bank’s web site in 1998. Bill worked alone on this project and had frequent meetings with one of the bank’s directors of information systems, who supervised the project. Initially, the director did most of the design work and Bill did the computer programming. Bill often proposed alternate ways of incorporating key functions in to the web site, and the director would choose among the options Bill identified. Toward the end of the development project, Bill began to take a more active role in proposing features to include in the site.
The development projects was largely completed on time and on budget considering the changes in the scope of the project that were made as the project progressed. Several suggestions that would have extended the site’s functionality were tabled to be considered after the site was officially launched.
In his current position as webmaster, Bill is in charge of maintaining the bank/s website. Although Bill’s staff now includes a programmer and a hardware specialist, his approach is very much hand’s on, staying involved with all technical aspects of the site. Bill has developed an excellent rapport with his 2 direct reports, and they have emulated much of Bill’s style including working long hours and even competing to see who can accumulate the largest number of soft drink cans, empty candy wrappers, and computer print outs on one desk.
Andy Dover also joined the bank in 1995 after completing his MBA at a large public university. Andy entered graduate school immediately after graduating with a civil engineering under graduate degree at the same university.
Andy spent his first year rotating between various departments in the bank’s management training program. After completing this training, Andy requested permanent assignment to the operations group. His initial assignment was to oversee the check...