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Promote Communication In Health, Social Care Or Children’s And Young People’s Setting

3096 words - 13 pages

1) Identify the different reasons people communicate,your answer should include at least five reasons along with work examples.
People need to communicate whatever their ability to express their own needs. To share ideas and information with each other, to socialise and share experiences with each other, to give and receive information and instruction whichever way they feel comfortable. 1.1))or sign language this may be pointing to the clock to show the time for one of our y.p who is waiting to go somewhere and hasn’t got the ability to tell the time himself. To reassure someone else they may want to put their hand out for reassurance. If they are a little uncertain about crossing a busy ...view middle of the document...

Which made it for him and staff to communicate. Staff used widgets and social stories to communicate with him and encouraging him to point to things which he wanted.
1.2)) If ay.p feels as though they are not been listened to then this can cause problems. The y.p may become withdrawn and feel isolated that they are not important and their opinions are not valued etc. This can cause incidents where the y.p display’s negative behaviour this can put pressure on staff members who have to deal with negative incidents and can be bad for morale as there can be a blame culture amongst staff. If the communication between staff was effective then they could find out why the y.p was feeling not listened to and not valued. This can be something staff can work on to improve communication between the y.p and staff.

Staff should communicate to each other through log books, hand overs, email. This helps staff deliver a better service to the y.p if they are up to date with changes etc that may have happened during their shift. E:g If a y.p has been verbally abusive to another resident then things need to be put in place for the next shift such as to keep the separated if this information hasn’t been passed on there could be a potential safe guarding. This break down of communication can course potential low morale and lack of trust and anger amongst staff and also blame as a incident may not occurred if the correct information was passed on. A team meeting is good for reflecting on good work practice and discussing with in the team what worked well or not so well for each y.p. sharing constructive criticism. This offers encouragement for staff and can improve their practice.
It is also to communicate effectively with internal and external agencies on behalf of the y.p being mindful of data protection at all times.
A good pitched voice is important in engaging y.p it needs to be at the y.p level without sounding patronising. If the situation was different and you have to stop them from walking out in to the road then your voice would be raised and would be panicking and possibly shout, as well as be reaching out to stop or grab them Most of our y.p can communicate with no problems at all they can verbalise their feelings, thoughts, demands, needs, feelings. However sometimes they may struggle to communicate if they feel angry or upset. Staff will address their needs accordingly and will follow their care plan and wishes, They may want ten minutes to them self’s to calm down, or may want to go for a walk etc.If ay.p feels as though they are not been listened to then this will cause problems. The y.p may become withdrawn and feel isolated that they are not important and their opinions are not important. 1.2This may lead to them not engaging with staff which will affect their development and progress. If information is passed on in the correct way this shouldn’t happen.The y.p will then build up trust with staff if they feel as though there is trust amongst...

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