Diploma for the Children and Young People's Workforce
CACHIE Level 3:- Unit SHC31
Promote communication in health and social care or
children's and young people's settings.
Communication is important to all of us both in our personal and our professional lives.
We communicate for a number of different reasons, both in a professional and personal capacity. In our professional capacity the groups of people we communicate with can be split into four distinct categories; fellow staff, parents and carers, outside agencies and of course the children who are in our care. We communicate with these groups for a number of reasons. Your position within the setting ...view middle of the document...
However part of our role as professionals is to offer support and guidance to parents if and where appropriate.
Again depending on your position within the setting the amount of contact you have with outside agencies will differ, but when communication is needed, it will usually be as a means to, find out more information or give information, regarding a particular situation or child. Often outside agencies can offer support and guidance either on an child related matter, or on a personal matter such as possible career pathways and or training opportunities.
Finally there is the communication we have with the children in our care, probably the most common and frequent communication we have. We are there to develop and support their growth and will offer guidance and instructions, show affection and support, and form positive relationships with them through the communication we share.
Alongside the aforementioned professional reasons of why we communicate at work, will also be the personal reasons. As when you spend forty or more hours a week in a setting it is impossible not to form personal friendships with those with whom you come in contact with. Sometimes the communication we share may hold little or no relevance to our job role, however it is all part of building up the relationships with the people we work with, or come in contact with, which in turn will allow for better overall communication both of a personal and a professional nature. The importance of managing this personal communication to insure that a level professionalism remains is clearly paramount.
There are many different types of communication and each may have a use within our settings, the types of communication can be split into two different groups. Verbal and non-verbal communications. When we think of communication we generally think of speech as the main form, however speech only makes up part of the every day communications we have. Examples of verbal communications are formal staff meetings, appraisals, verbal warnings, verbal instructions given on a day to day basis to staff members and children within the setting. conversations with staff, parents and carers, outside agencies, and the children within our care. Examples of non-verbal communications are sign language, body language, facial expression, written communication, drawings, dance, and physical touch, and it is important to remember that all of these play a part in how well we communicate within our setting.
For example when reading a story out loud to a group of children the words we speak are only a part of the overall telling of the story. The tone of our voice, the facial expressions we use and the actions we may include will all enable the children to more fully understand and follow the story, and it is through this immersion of a wide range of communication styles that the children develop their own communication abilities.
When we are working with younger children who do not yet...