Frustration results from the blocking or thwarting of goal-directed behavior resulting in an unpleasant state of tension, anxiety and heightened sympathetic activity. Therefore, any thwarting, interference or slowing down of goal-directed activity may result in frustration. It is something (or someone) unpleasant has interfered/blocked the ‘smooth sailing’ in achieving our goal in the past. It blocks or hinders us from reaching our goals. Frustrations situations may be social, non-social, personal or internal.
Sources of Frustrations
* Environment: The workplace environment and natural environment both may frustrate the employees. For example, there may be break down in machinery, no ...view middle of the document...
* Personal defect like a weak leg might hamper you from joining the athletic club. It might be a lack of skill in a project which you had all enthusiasm for, it could be the feeling that you cannot make it to a certain school because you have a low I.Q. and you did not pass the entrance exams; it could be a feeling that you are unattractive as to result in your failure to win your lady love or a weakness in a certain subject deters you from entering a certain course. These things are psychological barriers to the extent that the individual is aware of the thwarting and recognizes it such. The feeble minded, however who have no insight are not liable and therefore are subject to less frustrations than the most ambitious are.
* Internal conflict occurs in the mind of the person inability to make up one’s mind regarding something.
Conflict is a common human dilemma when our own inner wishes, needs or urges push u in different directions (choosing between two or more incompatible goals). It states that society or an organization functions so that each individual participant and its groups struggle to maximize their benefits, which inevitably contributes to social change such as political changes and revolutions. The theory is mostly applied to explain conflict between social classes, proletariat versus bourgeoisie; and in ideologies, such as capitalism versus socialism. While conflict theory successfully describes instances where conflict occurs between groups of people, for a variety of reasons, it is questionable whether this represents the ideal human society. It is a problem that demands a choice between alternatives.
Sources of Conflict
There are many causes or reasons for conflict in any work setting. Some of the primary causes are:
* Poor Communication: different communication styles can lead to misunderstandings between employees or between employee and manager. Lack of communication drives conflict ‘underground’.
* Different Values: any workplace is made up of individuals who see the world differently. Conflict occurs when there is a lack of acceptance and understanding of these differences.
* Differing Interests: conflict occurs when individual workers ‘fight’ for their personal goals, ignoring organizational goals and organizational well-being.
* Scarce Resources: too often, employees feel they have to compete for available resources in order to do their job. In a resource scarce environment, this causes conflicts – despite awareness of how scarce resources may be.
* Personality Clashes: all work environments are made up of differing personalities. Unless colleagues understand and accept each other’s approach to work and problem-solving, conflict will occur.
* Poor Performance: when one or more individuals within a work unit are not performing - not working up to potential – and this is not addressed, conflict is inevitable.
Types of Conflict
We have two or more...