Oakfield (Easton Maudit) Limited
Unit 501 – Use and develop systems that promote communication (SHC51)
Learning outcome 1: Be able to address the range of communication requirements in own role.
Communication is a basic human right. Without communication individuals are unable to realise or exercise their rights. Under the Human Rights Act 1998 all individuals have the right to freedom of expression. If unable to communicate, they would be denied these rights.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
I am fortunate that I can use my communication skills to obtain up to date information and to transfer my thoughts, knowledge, emotions and ideas through gesture, voice, symbols and expressions to others.
As the Operations Manager (RM) of Oakfield, a residential care home for Adults with Learning Disabilities, I need to ensure that ...view middle of the document...
They can be affected mildly, moderately or severely with four out of five having no effective verbal speech. At Oakfield, I manage the support for individuals with a range of communication needs associated with their specific diagnoses which include; Downs Syndrome, Autism, Cerebral Palsy, Physical disabilities, Dementia, Sensory impairment and Microcephaly.
1.2 Explain how to support effective communication within own job role.
Effective communication improves the quality of life of people. It is essential that efforts are made to enhance communication, make time to listen and to understand. In my role, I need to ensure best practice which includes;
* staff being aware of the different communication needs of each individual
* staff receiving CPD training on the importance of communication and the barriers to effective communication
* the use of a multi-disciplinary approach to implement communication strategies to overcome barriers
* staff being able to access specialist advice and information
* the use of advocacy services
There are two basic types of communication;
* Non Verbal
Verbal communication can be oral or written and relies on both the sender and receiver having the literacy and language skills to understand the message. In my workplace environment, many of the people I support do not have these skills and it requires the use other appropriate models and tools and a great deal of patience to ensure the message or information has been fully understood by the individual. This is of particular importance when I need to gain their views and support them to make choices regarding their care and treatment and the way in which services are delivered. (CQC Essential standards of quality and safety; Regulation17, Outcome 1)
Non-verbal communication incorporates a broader range of options in which I can convey my message or response to an individual. More than 90% of what we communicate is through non-verbal communication. The effectiveness of non-verbal communication relies on the recipient being free of visual impairment and having the emotional intelligence and social awareness to interpret my body language, gestures or facial expressions.