Report Cairnwell Health Centre

1783 words - 8 pages

INTRODUCTION

This report was commissioned by Doctors Stewart and Campbell and compiled by Petra Kosova of Total Administrative and Organisational Solutions (TAOS). The aims of the report were to identify the administrative problems and recommend changes.

Cairnwell Health Centre is located in the middle of Fraserhead. The capacity of the Centre is 1,000 patients. It is headed up in partnership by Doctors Stewart and Campbell who employ several staff members including a Practice Manager, two receptionist/clerical assistants, an archivist, two typist and nursing staff.

The Health Centre has been inspected by representatives of the Buchan NHS Trust. During inspection these issues were ...view middle of the document...

(See Appendix 1)

2. On 31st August, an observation of the reception was carried out. These issues were found:

➢ The receptionist was often away from her desk.
➢ A telephone was ringing for a long time without an answer.
➢ During the morning there was a queue of patients.
➢ Patients were not served in satisfactory time.
➢ The appointment system and attitudes of staff led to high levels of patient dissatisfaction.

3. Patient questionnaire was handed out on 4th September (see Appendix 2).
In the patient questionnaire were six questions. From 600 patients filled the questionnaire 556 with followings results:

➢ From 556 patients, 143 were not satisfied with the appointment system.

➢ Over 69 % of patients were not comfortable with the attitude of staff.

➢ 501 patients answered that the medical equipment was effective.

(See Appendix 3, Diagram with results)

4. The staff questionnaire was handed out on 5th of September. (See Appendix 4). In the questionnaire types of question were included which could help to remedy staff troubles. The questionnaire was designed to be anonymous. This was to encourage people to be honest in how they answered.

➢ Only 20 % of staff was satisfied with their job.

➢ 40 % of staff had 50 and more days off last year.

➢ 7 members of staff from 10 felt under pressure in the workplace.

(See Appendix 5, Diagram with results)

5. On 7th September the IT system was evaluated. The following issues were found:

➢ Hardware and software were outdated such as monitors, matrix printers and security system.
➢ Security system was not upgraded and it could lead to data lost or misuse of private patients’ records.
➢ Old monitors CRT´s (cathode ray tube) could cause problems like headaches and problems with eyes. Pictures were of poor quality and glimmered.
➢ Matrix printers were old and not economically viable. Printers were consuming a great deal of energy plus wasted colours.

6. On 8th September was carried out the meeting with staff.
The following points were prioritised:

➢ Low staff morale.
➢ Stress-related absenteeism.
➢ Patients’ dissatisfaction with attitude of staff.

These problems were discussed with staff. Every member of staff agreed with changing attitudes to patients’ and a reduction in stress-related absenteeism.

CONCLUSION

During dates 28th August, 2009 to 8th September, an interview with Doctor Campbell was carried out where the main problems were discussed. An observation of the reception area was carried out, patient and staff questionnaires were distributed too. The IT system was evaluated and finally a meeting with staff was carried out.

Some significant problems were highlighted during the visit to Cairnwell Health Centre:

➢ Low staff morale

➢ High levels of stress-related absenteeism caused by lack of communication between members of staff

➢ A lack of...

Other Essays Like Report Cairnwell Health Centre

Concepts of Health Essay

2377 words - 10 pages highest importance for all people. Others are variable dependent upon individual abilities and circumstances”. This still relates to current documents such as the Acheson report, which focuses on reducing health inequalities (DOH, 1999b). In terms of the negative aspect of health, an individual is regarded as healthy when not suffering from a particular illness or disease. Though “illness” and “disease” are used interchangeably, they are different

Impact of Health Insurance on Nigeria Police Force Fct Command

1566 words - 7 pages find a compatible donor for a life-saving bone marrow transplant. It hopes to expand to include cord blood donations in the future.[11] [edit] Commercialisation of public health service delivery Empirical evidences reveal negative impact of commercialisation of public health service delivery on attainment of the MDGs in Nigeria.[12] [edit] Criticism The 2000 WHO report on the performance of health care systems rank the country 187 out of 191

CONTEMPORY ISSUES IN MENTAL HEALTH: HIV

4982 words - 20 pages community clinic, Secondary care: The second stage of treatment, usually provided by a hospital, and Tertiary care: The third and highly specialized stage of treatment, and is usually provided in a hospital centre which may not be local.Mental health problems in primary care are not unique to the United Kingdom, but according to studies done by the World Health Organization (WHO), are common throughout most of the world, and not only on post

Disaster Management

927 words - 4 pages 13th June 2013 that there will be a heavy rain in next 48 to 72 hours on the upper part of Uttrakhand. But the Disaster Management Agencies did not taken that warning seriously, and the result was in front of everyone ruination in the form of stormy water. Before that the warning was already given in October, 2012 Disaster Mitigation and Management Centre (DMCC) of Uttrakhand send a report of 48 pages and the topic of that

11 – Safeguarding Adults & Promoting Independence

1014 words - 5 pages |Course Title | Health & Social Care | |Unit Title |11 – Safeguarding Adults & Promoting Independence | |Level |3

Manual Handling

1014 words - 5 pages service in day centre residential sating and hospital must follow the guidelines. The guide line include basic hygiene principle for handing and preparing food. The legislation contain specific requirements fond service provider including providing hand wash basins clean and protecting food contamination. The people who handle food also they should be trained on food safety hazards analysis. Health and safety at work etc. ACT (HASAW) 1974

Facts About Paper and Why You Shouldn't Waste It

2103 words - 9 pages % respectively Source: Environmental Health and Safety Online (MSW Report) Nearly 81.3 million tons of paper and paperboard waste was generated in the U.S. in 1994. Source: Environmental Health and Safety Online Recycled paper requires 64% less energy than making paper from virgin wood pulp. Source: Energy Educators of Ontario, 1993 Office paper is the most heavily recovered segment of printing and writing paper (which also includes book

Difference in Bedside Competencies Between Adn and Bsn Nurses

1022 words - 5 pages , QC, Canada (Prof M S Kramer MD); Maternal and Infant Health Section, Division of Surveillance and Epidemiology, Public Health Agency of Canada, Ottawa, ON, Canada (J Rouleau); Department of Obstetrics and Gynaecology, Dalhousie University, Halifax, NS, Canada and IWK Health Centre, Halifax, NS, Canada (Prof T F Baskett MB); and Department of Obstetrics and Gynaecology and Department of Paediatrics, Dalhousie University, Halifax, NS, Canada and IWK

Evidence-Informed Practice: an Evaluation of the David Bennett Inquiry Report

3558 words - 15 pages practice. Bibliography and Reading list: Boardman. J. (2005) New services for old: An overview of mental health policy London: The Sainsbury centre for mental health. Brammer, A. (2010) Social Work Law, 3rd ed. Essex: Pearson Education Limited. Department of Health (1992) Review of Health and Social Services for Mentally Disordered Offenders and Others Requiring Similar Services: Final summary report, London: HMSO. Government UK (2012

Project Management

5647 words - 23 pages context of macrolevel government policies that have been shown to either promote or greatly hinder the health status of indigenous peoples. About the Authors The authors are with the Centre for Public Health Research, Massey University, Wellington Campus, Wellington, New Zealand. Lis Ellison-Loschmann is also with the Respiratory and Environmental Health Research Unit, Municipal Institute of Medical Research, Barcelona, Spain. Requests for

Professional Practice In Context Specialist Practitioner Programme

5165 words - 21 pages . After ten years of fundamental health service reform, the government announced its, NSR (2008) Headed by Lord Darzi, it reiterated the way forward for a 21st century National Health Service (NHS) which is clinically driven, patient centered and responsive to local communities. The aim is to ensure high-quality healthcare and evolve services to reflect the changes in society over the next ten years. The report highlights that healthcare will be

Related Papers

Rocky Mountain Mutual: Promoting Fun Or Fitness

1322 words - 6 pages centre. Thank you for inviting me to prepare a report of the benefits of fitness center in our company. From last few year reports indicate that the Fitness Center has led to an overall decline in employee absenteeism, drop in employee medical costs, and an enhance in productivity. Therefore, I attached details of the report for your review and consideration of fitness center in our company. Executive Summary: The Rocky Mountain Mutual is

Report On Utterpradesh Health

1329 words - 6 pages REVIEW OF HEALTH CARE IN UTTAR PRADESH 1. Abstract Healthy society is an important contributor to economic growth since it rebound the prosperity of a nation and nature of human capital. The aim of this report is to highlights the health status of the Uttar Pradesh in context of different indicators associated with the health. In this report we also point out current status of health centers, schemes and projects running in the Uttar

Childcare Essay

724 words - 3 pages issues to? How would you raise the issues to ensure ohs principles apply. I would report these issues to the centre director. I would explain what I had observed with the 2 staff members not wearing gloves and what hygiene issues that can cause. I would also mention about the inadequate lighting in the store room and that it can cause a potential hazard which may arise. For e.g. staff not looking where there going, tripping over things etc

Health Promotion Essay

1030 words - 5 pages United Kingdom among young people aged 16-24 years old. This age group are most at risk of getting infected. Health Protection Agency, (200…..). According to a report from the HPA, in (2004) Chlamydia was the most common infection diagnoses made in the United Kingdom, in (…………………..GUM clinics. The report clearly shows women between the age group of 16-19 and men between the age group of 20-24 are the most at risk. A further report shows an