Being the Single-handed Boss
Managing as the single-handed boss will backfire because old patterns of control and command do not work. Generation attitude changes are less loyal than previous workers are and almost nothing gets done by just one person, especially in management roles.
The owner of Kudler Fine Foods works seven days a week, visiting and working at each of the three stores, does all the hiring and firing, all the merchandise ordering and all the financial back office duties. A major threat to the organization is what happens if this person becomes ill, is detained at one store and does not make it to the others, or needs to go on vacation to get away from the stress. This ...view middle of the document...
Empower the store employees with product knowledge and the managers with supervisory and management strategies. â€œThe more people who participate in the chorus, the greater our impact.â€ (New, J., 2008, p.42)
Give every employee the authority and encouragement to make any decisions necessary to satisfy the customer from the top to the bottom of the organization. Every employee will rise to the highest expectations if the organization is clear about what the expectations are. Most all humans want to do the right thing.
By empowering the managers to do the every day duties, hire/fire, order merchandise, and inventory control, this would then free the owners responsibilities. With fewer responsibilities, the owner could then travel to not only visit the present three stores but to scope out new locations for new stores. This would be following the vision and planning for expansion for retirement in later years.
As an example of empowerment to retain customers, encourage the employees to ask questions about the customers...