This website uses cookies to ensure you have the best experience. Learn more

Southwest Airlines: The Melding Of Values, Communication, And Culture

841 words - 4 pages

Southwest Airlines: The Melding of Values, Communication, and Culture

Southwest Airlines: The Melding of Values, Communication, and Culture
Southwest Airlines states their mission as, “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit” (Southwest Airlines, “Mission”, 2012, para.1). Along with a work environment that is stable with ongoing learning for employees, the company's values espouse to provide the same treatment to their employees as they expect their employees to provide for their customers (Southwest Airlines, “Mission”, 2012, ...view middle of the document...

Apparently a significant part of the airline's continued success that differentiates them from other U.S. Airlines is the effort they put into making sure they are enacting the combining of espoused and enacted values to enhance the most important aspect for their production, which is the communication they continually encourage from top tier managers to the representatives at the front lines (Kelley, 2001, para.1). Because of the challenges a constantly changing sector presents, the company must maintain a high level of communication to ensure the success of new implementations for the coordinating across functional areas (Kelley, 2001, para.6).
Individuals perceive the environment they work in differently. Robbins and Judge (2011, Ch.6) note that the factors of perception lie in what is being perceived, the perceiver, and the situation. Perceptions within an organization are inherently tied to the organization's culture. After all, culture in itself is the manifestation of a set of perceptions. When a misalignment between espoused values and enacted values occurs, perceptions within the organization have no other path than diffusion as opposed to alignment.
The first impression of the culture of an organization is the values that the corporation states they adhere to. If the organization follows these values, then cohesion is created between the perceivers because of an observable and stated set of beliefs which defines the culture. However, when consistency is not maintained between what is stated and enacted, perceivers become confused about the environment they exist in. This confusion and lack of commonality has the ultimate effect of taking away the dependency on the corporate value system leaving the actual...

Other Essays Like Southwest Airlines: the Melding of Values, Communication, and Culture

Arthur Miller's Death Of a Salesman Exposes Morals and Values of American Culture

1128 words - 5 pages Arthur Miller's Death Of a Salesman Exposes Morals and Values of American Culture Arthur Miller's play, "Death Of a Salesman" is a very   elaborate play that tells the story of a man's dream to achieve greatness from nothing. It almost seems to make fun of American society's competitive nature, "Imagine? When the mail comes he'll be ahead of Bernard again!" Willy(1215)        The title "Death Of a Salesman" leaves nothing to the

The Importance of Professional Values and Ethics in Success

1180 words - 5 pages The Importance of Professional Values and Ethics in Success Lindsay Moss Gen/200 March 28,2011 Donna Baker The Importance of Professional Values and Ethics in Success Professional values and ethics play an important role in success. An individual’s values and ethics determine how a person will apply those values in a professional atmosphere. If there is respect for others in the personal life that respect will likely carry over into

Values in Kancil Stories and the Development of Children Character

1690 words - 7 pages A. Introduction One of the ways to tell and educate the children about moral values is by telling a story. At school, teachers usually tell the students some inspiring stories which usually are fiction, such as fables, legend and other folktales. One of the most famous stories told by teachers and parents is Kancil (Mousedeer) story. Kancil story is kind of fable as the characters in the story are animals. Fables, which frequently feature

How Dewey Solve the Problem of Facts and Values

1073 words - 5 pages feature, however only human remember significant knowledge of experiences, which are the legends and traditions. These would come into a gradual problem with increasing knowledge of matter of facts, as life goes along from traditional values. There is also a contrast between values and facts which will make a separation to show the relationship between both, and in this process to show the contrast and relation will bring a problem. . So, the main

The Importance of Accountability and Communication

565 words - 3 pages range, the mission objective to have everyone qualify but do it in a safe manner as well. Accountability also reflects the responsibility the unit has over each and every person in the unit. Everyone is required to report for duty so that the commander can verify that he or she has all unit personnel. Effective communication implies the clear expression of vision and values in order to more easily achieve your goals and mission. In this

The Social And Pragmatic Aspects Of Culture

1826 words - 8 pages Although, the term “culture” is in many ways undefinable and constantly changing in meaning, this does not make it any less worthy of study, particularly in the realm of sociology. Culture and the social world are separate fields, yet they rely on each other in order to be understood and observed. As Peterson argues, culture is characterized by the norms, values, beliefs, practices and symbols that individuals express and enact within society

Determining the Equilibrium Constant from Ph Values of Changing Concentrations of Ethanoic Acid and Water

2254 words - 10 pages Determining the equilibrium constant from pH values of changing concentrations of ethanoic acid Design Research question: How will altering the concentrations of ethanoic acid affect the pH value, and, in-turn, the equilibrium constant? Background information: When weak acids react, the reaction typically does not go to completion. Rather, the system goes to an intermediate state in which the rates of the forward and reverse

Culture and the Arts

621 words - 3 pages universe is up to you but it starts in the mind. That brings me to the role of the artist. The roll of the artist is to use his or her medium and style in order to convey a chosen purpose. Culture is consisting of learned ways of acting, feeling, and thinking. It is a powerful human tool that consists in everyone’s life. The five major components of culture would be language, values, symbols, beliefs, and norms. Language would be

Culture and the Environment

701 words - 3 pages interpreting factors that form the culture at any level, is vital activity where environmental factors play an important role. In the inner-directed cultures, the participant sees nature as mechanism which can be modified and altered based on the needs of participant (Trompenaars & Hampden-Turner, 1997) Opposing to the set of inner-direct values is outer-directed orientation which see the nature as an organism and is willingly subjugates to it

Culture of the Mox

853 words - 4 pages different layers, layers may be found in the culture of an organization. Some of the characteristics of an organization's culture can be readily observed, while others remain more subtle and hidden. Three levels of culture interact with one another and influence behaviors in organizations: observable artifacts, espoused values, and enacted values (Baack, 2012). As with a cake, all of the different layers must be understood and molded properly to

The Failure of Culture

1130 words - 5 pages significance of the poet is deconstruction. But the primary theme of the works of Burroughs is the common ground between culture and class. Debord’s analysis of subdialectic narrative implies that language serves to marginalize the Other. Thus, the characteristic theme of Hubbard’s[8] critique of the modern paradigm of expression is a mythopoetical totality. 4. Consensuses of stasis The main theme of the works of Burroughs is the difference between sexual

Related Papers

Southwest Airlines: Culture Of Communication Essay

1120 words - 5 pages started Southwest, Herb Kelleher established a culture for employees that encourages and rewards forward thinking. Southwest has excelled from the beginning earning profits in all but its first year (Smith, 2004). Any company, especially one operating throughout many different regions of the country needs to have efficient communication. Southwest Airlines has successfully created and fostered a communication model with clear goals, values and

Analysis Of South West Airlines

2189 words - 9 pages hidden behind this very profitable business? What are the impacts of this airline on the market? How did this small airline became one of the most powerful one in USA?We are going to analyze today Southwest Airlines based on the case study made by Russell W. Teasley and Richard Robinson concerning this Low Cost Airline and the way it is affecting the US Airline market.Basic Informations* 3,000 Daily Airline Flights* 35,000 Employee's* Serves 60

Business Ethics: The Role Of Culture And Values For

5965 words - 24 pages and reinforces corporate values, and influences employee attitudes and behaviors. Broadly defined, business ethics includes ethical conduct, Business Ethics: The Role of Culture and Values for an Ethical Workplace 1 and 60% since the mid-1980s.4 A series of high-visibility corporate scandals (such as Enron, Arthur Anderson, WorldCom) resulted in the Sarbanes-Oxley Act (SOX) of 2002, the goal of which is to foster truthful communication

The Major Values Of Classical Greek Culture And How They Impacted On Concepts Of Childhood

940 words - 4 pages Outline some of the major values of classical Greek culture and indicate how you think they impacted on concepts of childhood. In this assignment I delve into classical Greek culture, the day to day activities, schooling, extra-curricular activities and general behavior of all classes regarding treatment, education and raising of children, in the context of how they then, And how they now have impacted on modern and past concepts of childhood