Southwestern University Essay

645 words - 3 pages

SOUTHWESTERN UNIVERSITY

The popularity of Southwestern University’s football program under its new coach, Bo Pitterno, has urged in each of the 5 years since his arrival at Stephenville, Texas, college. With a football stadium close to maxing out at 54,000 seats and a vocal coach pushing for a new stadium, SWU president Joel Wisner faced some difficult decisions. After a phenomenal upset victory over its archrival, the University of Texas, at the homecoming game in the fall, Dr. Wisner was not as happy as one would think. Instead of ecstatic alumni, students, and faculty, all Wisner heard were complaints. “The lines at the concession stands were too long”; “Parking was harder to find and farther away than in the old days” (that is, before the team won regularly); “Seats weren’t comfortable”; “traffic was backed up halfway to Dallas”; and on and on. “A college president just can’t win,” muttered Wisner to himself.
At his staff meeting the following ...view middle of the document...

”There’s a lot of information here,” she thought.

FAN SATISFACTION SURVEY RESULTS (N=250)

| | |Overall Grade |

| |A |B |C |D |E | |Game day |A. Parking |90 |105 |45 |5 |5 | | |B. Traffic |50 |85 |48 |52 |15 | | |C. Seating |45 |30 |115 |35 |25 | | |D. Entertainment |160 |35 |26 |10 |19 | | |E. Printed Program |66 |34 |98 |22 |30 | |Tickets |A. Pricing |105 |104 |16 |15 |10 | | |B. Season Ticket Plans |155 |60 |24 |11 |0 | |Concessions |A. Prices |16 |116 |58 |58 |2 | | |B. Selection of Foods |155 |60 |24 |11 |0 | | |C. Speed of Service |35 |45 |46 |48 |76 | |

Respondents
Alumnus 113
Student 83
Faculty/Staff 16
None of the above 38

Open-ended Comments on Survey Cards:
Parking a mess Lines are awful Coach is terrific
Add a sky box Seats are uncomfortable More water fountains
Get better cheerleaders I will pay more for better view Better seats
Double the parking attendants Get a new stadium Seat not comfy
Everything is okay Students dress code needed Bigger parking lot
Too crowded I want cushioned seats I’m too old for bench seats
Seats too narrow Not enough police No coffee served at game
Great food Students too rowdy My co. will buy a sky box-build
it!
Joe P. for President Parking terrible Programs overpriced
I smelled drugs being smoked Toilets weren’t clean Want softer seats
Stadium is ancient Not enough handicap spots in lot Beat those longhorns
Seats are like rocks Well done, SWU I’ll pay for a sky box
Not enough cops for traffic Put in bigger seats Band was terrific
Game starts too late Friendly ushers Love Pitterno
Hire more traffic cops Need better seats Everything is great
Need new band Expand parking lots Build a new stadium
Great! Hate the bleacher seats Move games to Dallas
More hotdog stands Hot dogs cold No complaints
Seats are all metal $3 for a coffee? No way! Dirty bathroom
Need sky boxes Get some sky boxes Seats too small
Seats stink Love the new uniforms
Go SWU! Took an hour to park

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