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Strategic Plan, Part Iii: Balanced Scorecard Paper

1378 words - 6 pages

Grade: 94

You had excellent objectives. You paper was written well...only a couple small errors. You had your references...but you need to make sure the references and citation are formatted according to APA guidelines. Late papers are really really hurting your grade.

Content and Organization: 70/70
Readability and Style: 14/15
Mechanics: 10/15
Total: 94/100

Measureable outcomes to be achieved within a set time frame are defined strategic objectives. Strategic objectives contain a diversity of characteristics, extending from procuring a business to new heights, advancing the organization in the direction set out by the mission statement. The Chemistry ...view middle of the document...

To offer at a fair price - nutritional, well-prepared meals - using only quality and home grown ingredients. To provide all employees with a gracious, accommodating and satisfying environment which encourages rewarding, long-term, and augmentation employment”. Based on ONNL Restaurant & Juice Bar Mission statement three objectives are being targeted via the balanced scorecard—customer retention, customer satisfaction, and customer relation. The three objectives can then be measured by retention %, survey rating, and % self initiated calls.
“A vision statement presents the firm’s strategic intent that focuses the energies and resources of the company on achieving a desirable future.” (Robinson & Pearce, 2009, p. 37). Five years from now, ONNL Restaurant & Juice Bar will be rated as a "five star" restaurant in the Christiansted, St. Croix area by continuously supplying the combination of perfectly prepared natural and nutritious food and outstanding service that creates an exceptional dining experience. My sole intent will be to establish my business as a restaurant that serves well balanced meals by offering food and juices prepared from fresh organic plants, fruits and vegetables. Customers will again and again to my restaurant and juice bar because of the quality of my food and juices which will help to improve their lifestyle and health. The three objectives under the perspective of learning and growth are eemployee satisfaction, level of organizational capability, and employee turnover or retention. These three objectives are measured by survey index, skill set ratio, and turnover rate to produce a targeted percentage for in a five year period.
Customer First: Customers will always come first because they are precedence. ONNL Restaurant & Juice Bar will always do their utmost to ensure that customers are always satisfied with our food and juices.
Corporate Social Responsibility: ONNL Restaurant & Juice Bar will make our customers more health conscious and health. ONNL Restaurant & Juice Bar is committed to improving St. Croix community via our nutritious and natural food and juices.
Diversity: Diversity within the workplace will always be promoted and encouraged. ONNL Restaurant & Juice Bar will employ employees from different ethnic background, nations and culture without discrimination which will give ONNL Restaurant & Juice Bar an advantage to better serve people from different cultures.
Ethics: Our restaurant and juice bar will always adhere to the highest ethical standards in all our actions. In every aspect of ONNL Restaurant & Juice Bar ethics will be embedded and all ethical guidelines will be adhered to. Structure, objective and framework will be provided through the mission, vision, and values statements of our business to conclude all corporate actions. “A vision statement presents the firm’s strategic intent that focuses the energies and resources of the company on achieving a desirable future.” (Robinson &...

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