TDA 3.1: Communication and professional relationships with children, young people and adults.
1. Understand the principles of developing positive relationships with children, young people & adults.
1.1 Explain why effective communication is important in developing positive relationships with children, young people & adults.
When we communicate we pass information from one person to another. We communicate our opinions, thoughts, or information by the way we speak – tone of voice, gestures, body language, facial expressions, eye contact and signs or writing.
Effective communication is very important in building a positive relationship whether they are a child, young person or adult.
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Take care to remember someone’s name or how they should be addressed use warm tones of voice especially with children and young adults.
Being considerate is important when building positive relationships also having empathy and trying to understand other’s situations.
Consideration could involve keeping promises, honouring commitments and maintaining confidentiality where appropriate.
Take time to listen to others, showing interest and responding appropriately.
When working in a school environment it is always good to have a sense of humour as it can at times get stressful. Finding the funny side of a difficult situation or having a little laugh and joke with the children can lighten the mood.
Always try to be clear and concise whenever you relay information to another regarding important school issues.
1.3 Explain how different social, professional and cultural contexts may affect relationships and the way people communicate.
Cultural: People from different cultures than our own may have a different set of values and expectations. They may find parts of our own culture offensive and vice versa.
It is important to understand and respect these differences to maintain a good relationship. When communicating with people from...