Authors:Â LeGrande, David
inÂ 101. Public and Government Services, LeGrande, David, Editor,Â Encyclopedia of Occupational Health and Safety, Jeanne Mager Stellman, Editor-in-Chief. International Labor Organization, Geneva. Â© 2011.
Telecommunications is the act of communicating with others through the use of electronic equipment like telephones, computer modems, satellites and fibre optic cables. Telecommunications systems comprise telecommunications cables from the user to the local switching office (local loops), the switching facilities which provide the communications connection to the user, the trunks or channels that transmit calls between the switching ...view middle of the document...
This trend culminated in the divestiture of AT&T and the deregulation of the US telecommunications system. Similar privatization activities are underway in a number of other countries.
Since 1984, technological advances have produced and expanded telecommunications systems that can provide universal service to all people throughout the world. This occurs as telecommunications technology is now converging with other information technologies. Related fields such as electronics and data processing are involved.
The impact of the introduction of new technology on employment has been mixed. Without question, it has reduced levels of employment and produced the de-skilling of jobs, radically altering the tasks of telecommunications workers as well as the qualifications and experience required of them. However, it is anticipated by some that employment growth will occur in the future as a result of the new business activity stimulated by the deregulated telecommunications industry that will produce many highly skilled jobs.
Occupations within the telecommunications industry can be categorized as either skilled craft or clerical work. Craft jobs include cable splicers, installers, outside plant technicians, central office technicians and frame technicians. These jobs are highly skilled, particularly as a result of the new technological equipment. For example, employees must be very proficient in the electrical, electronics and/or mechanical fields as they relate to the installation, service and maintenance of telecommunications equipment. Training is acquired through classroom and on-the-job training.
Clerical occupations include directory assistance operators, customer service representatives, account representatives and sales clerks. In general these tasks involve the operation of communications equipment such as VDUs private branch exchange (PBX) and facsimile machines which are used to establish local and/or long distance connections, perform business office work inside or outside the workplace and handle sales contacts with customers.
Hazards and Controls
The occupational safety and health hazards within the telecommunications industry can be categorized by the type of tasks or services performed.
Building and construction operations
In general, the same risks occur as in construction and building operations. However, several noteworthy activities which are specific to telecommunications include working at heights on poles or pylons, installing telecommunications wiring systems and excavating for cable laying. The usual means of protection, such as climbing gaffs, safety harnesses, lines and raise platforms and proper shoring for excavations, are applicable in telecommunications. Often, this work is performed during emergency repairs made necessary by storms, landslides or floods.
The safe use of electricity and electrical equipment is extremely important when performing telecommunications work. The normal...