The 2009 Chrysler Fiat Strategic Alliance Essay

771 words - 4 pages

Shana mauroner

Best Buy Co. Inc.

Resources:
* International segment
* Brands
* Electronics
* Geek Squad
* Strategic partnerships with a series of acquisitions
* Advertising
* Supply chain
* Internet Presence
* Brian Dunn
* Knowledgeable employees

Capabilities:
* Repair services
* Market resiliency
* Strategic acquisitions
* Installation services
* Customer educating

Core capabilities:
* Brands
* Strategic Acquisitions
* Strategic Advertising
* Product services
* Internet sales

Finding of fact one: How can Best Buy maintain innovative products, while facing increased competition such as Wal ...view middle of the document...

Best Buy “Geek Squad”, right now offers on-line technical support which is a great functional strategy that has been really popular and helpful to customers. If a customer is needing help from home, then they are able to remote connect to their computer and make any adjustments, repairs or corrections. Customers such as myself like this feature and it will keep them coming back for more business.

Finding of fact Two: How can Best Buy retain Knowledgeable and talented employees?
The objectives of Best Buys Human Resources Department were to provide consumers with the right knowledge of products and services, to portray the company’s vision and strategy on an everyday basis, and to educate employees on the ins and outs of new products and services. Best Buy employees are required to be ethical and knowledgeable. This principle started within the top management structure and filtered down from the retail field officer through district managers, and through store managers to the employees on the floor. Every employee must have the company’s vision embedded in their service and attitude. In order for Best Buy to continue to retain knowledgeable and talented employees- the HR department would need to continue to hire skilled employees who would receive a little higher pay and that are cross trained to participate in self managing work teams. For example- train the employees to work in sales and also in areas like Geek Squad. Best Buy would also benefit if the HR...

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