The Business Model Describes How An Organization Creates, Delivers, And Capture Value Economic, Social, Or Other Forms Of Value. The Business Model Is Part Of The Business Strategy

1181 words - 5 pages

Inter American University of Puerto Rico
Metropolitan Campus
Economic and Administrative Sciences Division
School of Business Administration
Graduate Program

Project Management Helps IT Group Grow More User-Friendly
Study Case # 1

By: Karla M. Ramos
BADM 5100
Profa. Olga Maldonado
Our case study introduces an emergent problem faced by Capital Region Health Care (CRCH) in regards to its Information Technology Services (ITS) group. The article presents the current work mechanism used by the ITS unit on their beeper system, thus unveiling the lack of organization within the unit. The problem seemed to arise from the fact that the ITS group was fundamentally a ...view middle of the document...

Deane Morrison recognized the lack of customer service within the ITS group and he agreed that it was time for a change. Morrison needed to shift away from their technology-centric organization to a more responsive and customer-focused one. In order to create a more customer-responsive culture in any organization there are six key variables that most be tackled. Creating a more customer-responsive culture means building a strong and loyal customer base, which is generally rewarded with revenue growth and a better financial performance. The first variable to focus on is the type of employees. A company that is customer-focused should hire individuals who are outgoing and friendly. Secondly, the companies most provide the employees with freedom in order to meet the changing customer-service requirements. Thirdly, employees need to feel empowered the employee has the decision discretion to do what’s necessary to satisfy the customer. Fourthly the employee must have good listening skills, they should have the ability to listen and understand the message sent by the customer. Fifthly there should be role clarity they most know what their role is and the best way to perform such job. Finally, the employee should exhibit organizational citizenship behavior, the employee must be willing to take that extra step, that initiative, even when its not required from them. Now that we know the key variables that should be represent when creating a more customer-responsive culture we can apply them to our case study.

Morrison realized that if any changed in his group were too happen, he should be the one to set the example. Simply talking to employees about the problem was not enough he needed to dig in and modify his own behavior in order for things to change. This action could be considered under organizational citizenship behavior, Morrison knew there were problems within his units and he, voluntarily, took the initiative to change that.

One of the company’s main problem was the communication between its users and the ITS employees, Morrison needed to find a way to create a more effective communication in order to achieve his goal, for him to do this, he needed to change the way his employees view their work and their surroundings. Morrison implemented an outside training program based on service culture. All the current and future employees were to take this training in order to gain a better perspective of what a customer-focused group should be like. This action falls under the type of employee’s variable, because a company not only has to hire more outgoing and friendly people but they also have to...

Other Essays Like The Business Model Describes How an Organization Creates, Delivers, and Capture Value Economic, Social, or Other Forms of Value. the Business Model Is Part of the Business Strategy

The Freemium Business Model Essay

1499 words - 6 pages have a constant stream of advertisements on certain areas of the screen. These games or programs make their revenue from targeted advertisements only. On the other hand, the freemium revenue model works by offering simple and basic services for free for the user to try and more advanced or additional features at a premium. This is a common practice also for mobile and online games and software. A good example of a freemium business model is Skype

Assessent of Business Value Essay

652 words - 3 pages value from the adoption and implementation of IT does not seem at all certain, but is contingent upon a clear business objective, and a willingness to make business changes to embrace the changes to core business processes which are driven by the Information technologies. References Banavar, G. and Bernstein, A. (2001). Building theories from case study research. Academy of Management, 532-550. Barbero, M. ,Benbasat, I., Goldstein, D.K. and Mead, M. (2007). The case research strategy in studies of information systems. MIS Quarterly, 369-386.

Value Communication – Economic Benefits and Psychological Benefits Reflection

1324 words - 6 pages advertisement. Economic benefits usually refer to those features that are measurable and can be transferred into quantified value among different brands. For example, profit, productivity, etc from the product. Psychological benefits is different from that of the economic benefits, they usually refer to the feeling you can get from the advertisement or product. For example, feeling of excitement when you watch a car racing advertisement. Reason for

Business Forms: The Case Of Bill And Darlene

933 words - 4 pages Business Forms: The Case of Bill and Darlene Bill and Darlene plan to go into business together. They anticipate losses in the first two or three years, which they would like to use to offset income from other sources. They also are concerned about exposing their personal assets to business liabilities. Write a short paper advising Bill and Darlene what business form you would recommend for them as they start up their business. State any

Business Model

734 words - 3 pages is why other companies cannot overcome the Emerson Electric and the answer is that companies do not have their management team set up and if it’s not set up than you cannot win. One of the two companies that use differentiation strategy is American Airlines. All airlines are preoccupied with only one thing which is cost, but American Airlines decided to stand out and be the differentiated airline to provide superior value to its customers

Business Model

619 words - 3 pages ’ the classic tiramisu’ coffee cake 18,- valrhona dark chocolate mousse mousse di cioccolato nero valrhona con crema al pistacchio pistachio cream 18,- tortino caldo al cioccolato fondente warm dark chocolate fondant 18,- chestnut parfait semifreddo alle castagne con crema alla vaniglia vanilla cream 18,- Ice cream + fresh fruit bouquet di frutta fresca con gelato 18,- (n) nut (v) vegetarian (s) spicy all prices are inclusive of 10% service charge and 10% tax. no gratuities please.

Business Model Analysis Of Wal Mart And Sears

2208 words - 9 pages Business Model Analysis of Wal Mart and Sears While both companies belong to the retail industry (where sales of products and services are the source of business), Sears and Wal-Mart have very different business models. Making an analysis of the profitability of the shareholder can be seen that although both companies have similar returns, the source of this return is different. As shown in the table above, both companies have returns on

Business Model, Culture, and Structure

687 words - 3 pages Catherine Higgins BUS/210, Week 6, Assignment Prof. Daniel McCullum, University of Phoenix July 31, 2011 Business Model, Culture, and Structure Occasions, Event Planners, Inc. is a business based on customer service and cost effectiveness. In our efforts to create value for our clients, we first determine the client's needs. Based on the needs, our staff will plan and create the event time lines and production schedules. Working

Legal Forms of Business

1003 words - 5 pages sold or transferred if the owner choose, no other approval is necessary. Scenario: A small neighborhood businesses, sometimes called, neighborhood store, are an example of sole proprietorship. Creating a sole proprietorship is easy and low cost with no government approval is required at the federal and state level. A license to do business within the city is required at the state level. This form of business is excellent for a person with limited

Legal Forms of Business

865 words - 4 pages construction business. With construction comes a lot of possible litigation and the company needs to be as far away from liability as possible when it comes to litigation. The less liable the better for business. An S Corporation is which 5 or fewer people own at least half the stock. It enjoys legal rights of a corporation but is taxed like a partnership. An S Corporation also receives major tax cuts! A profession that would be categorized as an S

Forms Of Business

1313 words - 6 pages company (Dunkin Doughnuts) (Cheeseman, 2010, part VIII). Corporate Form. Janette purchases five million shares of Wal-Mart Stock and is on the Board of Directors. Corporate forms are preferred by individuals that own shares in big corporations because it protects their personal assets. If the corporation makes a profit, as many of them normally do, the shareholder is entitled to the net income. If an owner or CEO decides to leave the company

Related Papers

Business Model And Strategic Plan, Part I

1608 words - 7 pages that this is the only way to do business and they created a department, “…corporate, social and environmental responsibility (CSER) program.” (para. 12) to oversee the company’s four functions (Hewlett-Packard and CSER, 2005). The CSER functions are 1) Business practices. 2) Corporate social responsibility. 3) Environment. 4) Privacy. Each of these areas is an important part of their daily responsibilities but the creation of the HP One will

Value And Personality In Organization Behaviour

2858 words - 12 pages on how an individual fit into an organization. The Hofstede’s Cultural Framework and The Big Five Personality Model will be used to explain how value and personality drive individual behaviour. 2.0 Discussion 2.1 Values Values represent a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite mode of conduct or end-state of existence (Robbins & Judge, 2013). Value is a conception

Net Present Value And Other Investment Criteria

1552 words - 7 pages The purpose of this paper is to explain the importance of net present value along with other investment criteria used in determining the value of business decisions regarding today’s investments for future returns. The paper will define what is meant by net present value and show how managers can use it as an analysis tool to decide if an investment is worth the calculated risk. Also, there will be three methods discussed that managers can use

Evaluate The List Of 13 Benefits Of Training And Development, Pp. 291 – 292. Select The 4 That You Assess As Having The Highest Value To Employees And The Organization. Explain The Reason(S) For Each...

932 words - 4 pages attractiveness of training outcomes, and the work environment itself. Surveys of corporate training and development practices consistently have found that four characteristics distinguish companies with the most effective training practices: Top management is committed to training and development, training is part of the corporate culture. Training is tied to business strategy and objectives and is linked to bottom-line results