The Importance Of Active Listening Essay

752 words - 4 pages

The Importance of Active Listening
Communication is an essential of our everyday life; something we do as naturally as taking our next breath. Many of us see listening in much the same way. Communicating goes much deeper than just instinctive reaction. It takes work. Communication requires active listening and an understanding of interpersonal relationships to have satisfying workplace relations.
“Most people do not listen with the intent to understand; they listen with the intent to reply.” ~~Steven R. Covey
Communication is more than speaking and hearing. Hearing requires no effort, but listening does. To actively listen you have to pay attention so you can process and analyze the ...view middle of the document...

When the computer shuts down you blame the coworker by saying, “He doesn’t know what he is doing, he didn’t give me all of the steps.” In a supportive climate admitting that you don’t understand the instructions gives the coworker an opportunity to help you. Often in a defensive climate, a person is controlling or manipulating, and expresses a lack of concern for others. The owner of the office building where I work is doing construction in the offices next door. He came in on Friday at 11 am and started knocking out walls while we were open for business. Instead of waiting three hours for us to close he showed a lack of concern for our patients or our staff. While this climate is often experienced, it is not conducive to harmonious workplace relationships. Defensive climates within the workplace often decrease morale among employees and can create resentment.
A supportive climate on the other hand, involves communication that describes one’s feelings and needs; “I don’t understand”. It also involves others in solution finding, and is honest, open and respectful, “What does your schedule look like so I can plan construction without interrupting your patient care”. Or it seeks new solutions, “If you can wait until we close at 2 pm we would be happy to help you paint so you aren’t behind”. These are statements that demonstrate respect and understanding of...

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