Total Quality Management Essay

1711 words - 7 pages

Total Quality Management Defined
Total Quality Management (TQM) is a young and developing business function. Whether the function is described as a philosophy or management methodology it still must be identified, implemented, and managed. The importance of this function will be outlined in the definition of TQM. As more businesses consider globalization, the impact this has on quality will be described. The differences between traditional management styles and quality-focused management styles will be explored while an example of how TQM applies to an actual organization will also be included. It all begins with a total quality culture.
Total Quality Management
Total ...view middle of the document...

While different organizations take slightly different approaches to TQM, businesses, public institutions, and private institutions are all implementing quality programs.
The repercussion and scope of these programs are different everywhere. While some companies just make a few superficial changes in norms, controls and processes, some others are able to change their organizations [sic], their concepts of quality, their cultures and philosophies. (Santiago Marco Perles, 2002, p. 59)
Santiago Marco Perles goes on to state that leadership is not only a critical factor in a successful TQM program but that commitment and ethics are required to support that leadership requirement (2002). This concept underscores the need for quality to be an organizational culture and not simply another topic for lip service. Once leadership commits to and exemplifies quality, employee buy-in becomes a result and not a second input. Strategic goals are not achieved until the respective strategies are implemented, supported, and accepted. Likewise, total quality is simply a goal until a culture of quality is implemented, exemplified, and bought into. TQM is the function to achieve this. Its purpose is to facilitate the mechanisms required to achieve continuous process improvement.
Globalization Impacts on Quality
National Culture
Globalization has moved past a mere possibility for many businesses and has become a necessity for others. As economic integration makes its way around the globe leaving free trade agreements, monetary unions, and economic unions in its wake, many companies are being exposed to impacts globalization has on existing business functions. TQM is just one of many business functions faced with this newer challenge. TQM researchers Crosby, Deming, and Juran (as cited by Anwar & Jabnoun, 2006) have held fast to their beliefs that TQM can be used universally for improving quality and productivity. However, newer research indicates that this universal success is predicated by implementation and environment variables and is neither universal nor automatic. Anwar and Jabnoun (2006) reference researchers Spencer, Chorn, Laza and Wheaton, and Ngowi when they state, “…each organization is influenced by the national environment and TQM's successful implementation, therefore, cannot be automatically guaranteed universally” (p. 272).
New Market, Same Story
Tan and Tan (2002) observe that globalization creates a need for TQM for many businesses that decide to compete in the global market. Many organizations found the global market to be very turbulent and turned to a strategy of quality and flexibility to remain competitive and withstand the turbulence. “In their race to improve the quality of products and services, Total Quality Management (TQM) often seems to be the operation strategy embraced by these firms” (Tan & Tan, 2002, p. 315). While the authors continued to outline reasons for failure in these global organizations, it was not globalization...

Other Essays Like Total Quality Management

Total Quality Management (TQM) Essay

1510 words - 7 pages TQM Total Quality Management By Jeff Russell A new type of structure is being used in many organizations today. That structure is labeled Total Quality Management (TQM). This approach involves guaranteeing that an organization functions with a commitment to quality and continuous improvement in meeting its consumer's needs. With any type of change there will always be a number of bumps in the road which slow down the process that can help a

Total Quality Management (Tqm) Essay

1447 words - 6 pages | 2012 | | [Type the company name] | [Total Quality Management] | | What is Total Quality Management (TQM)? TQM is a management strategy that attempts to maximize the competitiveness of a organization through continual improvement of quality in its products and services. The ultimate goal is to increase customer satisfaction. They premise in this method is that everyone involved is the responsibility of everyone involved in

Total Quality Management

2484 words - 10 pages possible solutions to the problems at hand, and ways in which to better the business, maximizing profits. A detailed Total Quality Management System as well as marketing and research and development advice is provided to help combat the company’s recent drop. The quality issues facing this restaurant can be addressed by the implementation of a Total Quality Management (TQM) programme. A TQM is used to perfect a process, to gradually improve

Total Quality Management

1925 words - 8 pages Applying Total Quality Management Tools on North Sindh Urban Services Corporation Contents 1. Introduction of the Organization 2 2. Vision 3 3. Mission: Core Purpose 3 4. Organogram of NSUSC 3 5. Values 4 6. Major Projects/Activities 4 7. Scope of the Term Project 7 7a. Data Collection 8 7a. Nature of Complains 10 8. Applying the TQM Tools 11 8a. Control Charts (X & R Chart) 11 8b. Pareto Analysis 11 8c. Cause &amp

Project in Total Quality Management

3635 words - 15 pages PROJECT IN TOTAL QUALITY MANAGEMENT (BA230) GROUP 1 BSBA-3106 Submitted By: Submitted To: Leader: Tarras, Joyce Ann Mrs. Maritess Paclita Diallo Members: Bernal, Elizabeth

Total Quality Management Analysis for Pinewood

4744 words - 19 pages Total Quality Managemen t Cost of Quality: Pinewood By: Oana Pirtan Charles Mentzis Tong Xie Mubarak Tiibaa Daniel Hummelsund  EXECUTIVE SUMMARY This group report examines Pinewood Technologies PLC’s cost of quality. Pinewood offer a dealer management system (DMS) called Pinnacle to retailers in automotive industry, offering a wide range of features integrated in one software. We have examined Pinewood’s cost of quality by

Total Quality Pioneer

609 words - 3 pages that contributed to the development of total quality. Deming helped influence total quality through showing how quality started through leaders and management. Deming is well known for “Fourteen Points, the Deming Cycle, and his Seven Deadly Diseases” (Goetsch & Davis, 2010). These contributions have many calling him founder of the quality movement. “Although Deming suggested this over 40 years ago, the real significance of it is now being

Total Quality Pioneers Paper

656 words - 3 pages Running Head: Total Quality Pioneers Paper Total Quality Pioneers Paper xxxx MGT/449 Quality Management and Productivity June 29, 2011 xxxx Total Quality Pioneers Paper In this paper Philip Crosby will be discussed as one of the pioneers of total quality. Quality and its elements will be defined and also total quality elements will be discussed as to why they helped the pioneer in his success. Finally it will be explained why the

Total Quality Pioneers

622 words - 3 pages Total Quality Pioneers Nicholas McLaughlin MGT-449 Timothy Peters Introduction This paper will cover quality and its elements, the pioneers of quality and what made them successful. What makes the elements useful in today’s market place and how quality can affect the future. The paper will also what Deming tried to teach for quality and how others expanded on his ideas. As an adjective quality means

Total Quality Engineers Paper

1121 words - 5 pages purchase, so it will be very important for businesses to make sure that customers are kept satisfied. If the elements for total quality are met, organizations should be very successful at meeting the needs of their customers because they are following the cycle of constantly improving every process, person, and product within that organization. References Curious Cat Management Improvement Connections (2009). Dr. Deming’s Seven Deadly

Total Quality Pioneers Paper

669 words - 3 pages purchasing a good or service. It also discussed how more organizations are going to adapt quality programs to their work environment like six-sigma, lean, iso9000 as well as focus on continuous improvement of their employees and their products. Reference: Goetsch, D.L., & Stanley, D.B. (2010). Quality management for organizational excellence: Introduction to total quality (6th ed.). Retrieved from The University of Phoenix eBook Collection database. Bexcellence. (2009). Business Excellence. Retrieved from Martin, C. (2006). Cio. CIO. Retrieved from

Related Papers

Total Quality Management Essay

1225 words - 5 pages PAGE PAGE 1 Running head: TOTAL QUALITY MANAGEMENT TQM Total Quality ManagementThe purpose of this paper is to define what total quality management is. Also within this paper is a description of how globalization has affected total quality and the comparison and contrast of traditional management and quality focused management styles. You will also read about how total quality management is being used in the LibGo, Inc organization.How can one

Total Quality Management Essay 835 Words

835 words - 4 pages Quality products and services are not always easy to come by in today’s businesses because of lack of quality management. Total quality management is something many companies strive to attain. In this essay, I will be defining total quality management, describing its impact the globalization quality, as well as comparing and contrasting traditional management styles with quality focused management styles. Total Quality Management is a

Total Quality Management Essay 1194 Words

1194 words - 5 pages Thomas Haug Work Improvement Method School of Professional Studies GBA603 – Organizational Theory Dr. Steven Englehart May 30, 2015 The origins of total quality management are uncertain, however, research has traced the theory of quality control back to the early 1920s when statistical analysis was used in conjunction with quality control. Walter A. Shewhart developed a statistical control chart in 1923 while working at Bell Telephone

Total Quality Management Essay 622 Words

622 words - 3 pages Q1 .what do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization. Ans: Total quality management (TQM) is the organization-wide effort to install and make permanent a climate in which it continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously