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Total Quality Management Essay

1925 words - 8 pages

Applying Total Quality Management Tools on North Sindh Urban Services Corporation
Contents
1. Introduction of the Organization 2
2. Vision 3
3. Mission: Core Purpose 3
4. Organogram of NSUSC 3
5. Values 4
6. Major Projects/Activities 4
7. Scope of the Term Project 7
7a. Data Collection 8
7a. Nature of Complains 10
8. Applying the TQM Tools 11
8a. Control Charts (X & R Chart) 11
8b. Pareto Analysis 11
8c. Cause & Effect 11
8d. Histogram 11
8e. Process Capability 11
9. Analyzing the Process Capability 11
10. Conclusion 11
11. Recommendations 11





1. Introduction of the Organization
In 2009, the Government of Sindh committed to the Sindh ...view middle of the document...

Further, the result will be enhanced quality, coverage, and reliability of water supply, wastewater and SWM services for an estimated 570,000 households in participating cities, through reforms which include introducing well-managed, financially sustainable urban service providers and more efficient urban planning, whilst creating a platform for increased private sector participation in the sector.
The North Sindh Urban Services Corporation (NSUSC) has been established as part of the Sindh Cities Improved Program under the Companies Ordinance 1984 for the secondary cities of Northern Cluster of Sindh Province. This urban services corporation will aggregate participating TMA’s Water supply, wastewater and solid waste management operation on a single institution to leverage economies of scale, introduce new skills and management and increase focus on operations, maintenance and financial management. The NSUSC aims to improve the quality of urban service delivery n cities under service. This proposed long term program of support will target select growth centers, clustered together to benefit from economies of scale and their strategic location along the National Trade corridor.
The NSUSC clusters six urban cities of Sindh which include, Sukkur, New Sukkur, Larkana, Shikarpur, Khairpur, Rohri with Ghotki & Jacobabad recently added forming the northern cluster. Sukkur city remains the anchor town for the operations and services and management of the NSUSC. While each TMA office operations of the three municipal services delivery is headed by a local NSUSC office staff.
2. Vision
To be a leader in sustainable water supply, sewerage and solid waste management, delivery of quality customer services.
3. Mission: Core Purpose
To deliver sustainable water supply, sewerage and solid waste services in a safe, efficient and effective manner.
4. Organogram of NSUSC
The organizational Structure of the NSUSC is as follows;
The Board of Independent directors oversee and manage overall the major works of the corporation through a Managing Director hired over merit by a competitive process of selection. Under the Managing directors is a Director Finance/CFO and the Director Operations & Services. The CFO oversees all the finances and human resource departments, while the Director O&S handles the Quality Assurance and Customer Care department, Technical Department, the Capital Works department.
5. Values
(i) Honesty and Integrity
NSUSC will operate with honesty and integrity in all that we do and be respectable of the views of our consumers and stakeholders.
(ii) Health and Safety
The health and safety of the people and the community is a total commitment.
(iii) Innovation
Utilize & innovate to create best value for stakeholders
(iv) Teamwork and Professionalism
Strive to achieve excellence in all areas of services through teamwork, professionalism and a culture of continuous improvement.
(v) Staff Well-Being and Life...

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