Unit 1- Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings
1.1 Identify different reasons why people communicate
People communicate so that they are able to share information to people, like if they are able to confirm in the information given and if that they are able to given new information like if they have pain in their leg, they would need to give information to the carer so that they check the right leg. To express feelings, like colleagues that have known each other along time they will be able to express feelings or friendship, to be able to build relationships, like doctor patient relationship.
1.2 Explain how effective communication ...view middle of the document...
3.1 identify barriers to effective communication
Barriers to effective communication can be, people not being able to speak the same language as you, people using different Jargon that you may not understand, if someone is deaf they may not be able to read lips and thus they cannot understand what people around them are saying and that is the same with the fact that they may not be able to understand sign language.
3.4 identify sources of information and support or services to enable more effective communication
Translations Services- this service can be in written form, text and oral, Interpreting services- this service is where you translate a language to another language like German to English, Speech and language service- this service is there to help people who either have problems with their speech or it they have had a stroke, Advocacy services- this service is there to support people who cannot speak for themselves and will argue on their behalf.
4.1 explain the term ‘confidentiality’
Confidentiality is the protection of personal information, which is keeping information between you and the patient, thus not telling others the information. An Example of this would be you keeping personal and sensitive information kept secure and keeping it only...