1 Define the term ‘duty of care’
Health and social care organisations have what is called a duty of care towards the people they look after. (That means that they must do everything they can to keep the people in their care safe from harm.) It is not only the care establishment that needs to prioritise the safety, welfare and interests of the people using its services, but also the care workers of the establishment. My employer also has a duty of care for staff members, to ensure that working conditions are safe, and suitable to deliver the service.
2 Describe how the duty of care affects own work role
It means the duty of care you have in your job is to keep yourself ...view middle of the document...
Another example could be that an person refuses their medication. Remind them of why they take the medication and it’s benefits and again advise them of the risks involved in not taking their medication. If they still refuse ensure this is noted on their Medication records and reported in their communication notes and discussed at handover, to make others aware if a problem occurs. If the person insists on doing something which is unsafe or risky that is their choice and I must respect their right, but I have a duty of care and must do all I can to keep them safe and respect their choice.
2 explain where to get addictional support and advice about how to resolve such dilemmas
I can get help from organisations and people that work with the individual or within the care system and individuals family is an important source of information but others for example listed below can be a great help to giving support and advice.
Colleagues: People I work with
GP: The persons doctor
Care professionals: Social worker
Advocates: somebody who speaks up for the individual
Union official: a person who works to protect staff
Regulators: organisations that monitor the care system
1 describe how to respond to complaints