When it comes to Web 2.0, there is no clear definition because it is something that is not planned or coordinated and has no launch date (Vines 2008). The exact definition of Web 2.0 is open to debate. Generally, Web 2.0 is seen to be the next generation of the Internet and is working closely side by side with Web 1.0. Underneath the Web 2.0 platform, the users will be able to see more technologies and solutions to enhance their online experience. Web 2.0 technologies plays a big role as it is now becoming the mainstream for web development and it is allowing applications on the web to do more than just offering static information. This paper will discuss about Web 2.0 and ...view middle of the document...
The idea behind of Web 2.0 technology is to connect everything and everyone by all types of devices (The impact of..., n.d.). Not only user interaction characterises the Web 2.0 websites, one of the hallmarks is the sharing of knowledge. Users of Web 2.0 technologies are not mere users. They have become active participants in creating the content and the development of the websites. One example of this is the Wikipedia - â€˜Wikipediaâ€™s content is the product of interactionâ€™. The materials on the Wikipedia websites are created by the users and he/she can edit or add in more ideas once he/she has log in to the website. In addition to this, users add value by building databases on the web and the more the people use them the better it will get.
Impact of Web 2.0 on business on the World Wide Web
Businesses have taken more notice of this new technology as there is a need to keep up with the changes to gain a competitive advantage both internally and externally. With Web 2.0 technology, companies can use it to enhance their business web site to have more interactions with their customers. Companies can also use existing Web 2.0 tools and websites such as YouTube and Wikipedia as marketing or support resources.
Firstly, the company can upload their product demonstrations video or presentations on YouTube and embed it to the company website. The company can not only provide on-site support but also real-time help and support to their clients, which will help reduce cost and is less time consuming compared to the past where the company has to make an appointment with their clients to do a on-site demonstration or presentation. Some business websites such as Karmaloop.com, an online urban clothing store, have Live Help options for their customers to chat instantly with the customer services officer on the website to enquire about information such as sizes and shipping...