Week One Assignment
1. Who was the sender? The sender of the first email was my branch manager at the time. I am no longer employed with this company but it is not due to this situation. He is the type of person this is very hard to explain in words. You would have to experience his ways. The second was between to other employees in the same branch office. This experience was due to lack thereof communication and assumption.
2. Who was the receiver? In the first scenario I was the receiver and this email caused a drastic issue within the work place. In the second scenario, it was between a receptionist and an inside sales rep. that believes he is more important than words.
3. What was the message? The message was sent to my manager’s boss. I was ...view middle of the document...
put a order in front of a already over worked receptionist and did not say a word.
4. What channel was used to send the message? Email and no words spoken.
5. What was the misunderstanding that occurred? When I read the email, I perceived the words stating that I was no longer able to do my job to their standards and they were going to “make other arrangements” which told me that I was going to be let go. In the second, the receptionist returned the paper back into the inside sales rep. order box because she did not know what it was or what was supposed to be done with it. When the receptionist returned it to the Inside sales rep. he became very irate.
6. How could the misunderstanding have been avoided? In the first scenario, the misunderstanding could have been avoided if my manager would have come to me and explained that they were going to get a temporary employee to help me until I could heal my arm. But, instead of doing that he sent an email that was not clear and cause issues for some time. In the second scenario, All the inside sales rep. needed to do was explain what he needed done and the receptionist would have told him that she was unable to do so.
1. What did you learn about the communication process from this activity? Since I am a straight forward person I am clear when I send emails. This incident was a good learning lesson for me and I hope my old manager as well. The second issue, from what I understand, has not changed much. I am still good friends with the receptionist and this person continues to do the same thing.
2. What seemed to be the main causes of the misunderstandings? Lack of clarification when communicating. Misunderstandings happen in all kind of issues throughout life. But with new technology for communication, misunderstandings can happen a great deal more.