This website uses cookies to ensure you have the best experience. Learn more

Week 8 Checkpoint: Jetblue & Westjet, A Tale Of Two Is Projects

563 words - 3 pages

Week 8 Checkpoint: JetBlue &and WestJet: A Tale of Two IS Projects
IT205
April 11, 2014

Week 8 Checkpoint: JetBlue & WestJet: A Tale of Two IS Projects
The reservation system at airlines is the heart of the customer interaction and these systems helps guide the customers through the process of shopping for flights and lets the customers see what seats are available on that flight and then if they find what they want they can go ahead and pay for the tickets right then. Customers use the reservation systems to make the reservations, change reservations, or cancel reservations. They also can select specific seats on their flights, check the bags, and utilizing the kiosks located at the airports to print out boarding passes.
The benefits of upgrading the system would by far outweigh any of the risk ...view middle of the document...

Their customers were having major issues with the reservation services which caused their call centers to get flooded with calls. The influx of customers trying to do business and get their problems solved lead to the website crashing several times. The main issue that plagued WestJet was not anticipating the time and volume of prior customer transaction files to be transferred. It was not thought through about the how to access files while they were being transferred which let to having to adjust flights during this time and this increased customer complaint calls and angry customers to voice their disapproval with the company on media sites such as Facebook. The project management team is the ones that should have anticipated these issues, JetBlue on the other hand learned several dos and don’ts from the implementation done by WestJet. JetBlue designed a backup website and did the file transfer on a Friday because the traffic on Saturday is slower. They sold fewer seats per flight to help and hired 500 temporary workers to man the call center in case there was an increase in customer service calls. JetBlue actually implemented the new system with very few issues.
The only way to control the risk would be to setup a project team and list anything and everything that could possibly hinder the project, Had WestJet had a project team and they would have evaluated their risks list they would have been prepared for the time it took and the quantity of information that had to be transferred over. I would develop a time chart of events and continuously cross reference the risk chart with the time chart. A lot of the issues that WestJet faced could have been anticipated with preparation and planning.

References
Kenneth C. Laudon, J. P. (2013). JetBlue and WestJet: A Tale of Two IS Projects. In Essentials

of Management Information Systems (10th ed., pp. 402-403). Prentiss Hall. Retrieved April 10,

2014

Other Essays Like Week 8 Checkpoint: Jetblue & Westjet, a Tale of Two Is Projects

A Tale of Two Cities, I Guess

995 words - 4 pages Before and during the French Revolution, there remained a large gap between the social classes of the nobility and the peasantry. There was an enduring struggle between those who had power and authority and those who did not. The peasants were hateful towards the nobles since they were mistreated and abused. In A Tale of Two Cities, Charles Dickens’ portrayal of the nobles’ treatment of peasants in France between 1775 and 1780 is accurate

Tale of Two Cities Essay

585 words - 3 pages Prompt: Analyze how Madame Defarge and Lucie Manette are strong women in A Tale of Two Cities. Reflect on the archetypes that describe them. Strong Women in a Tale of Two Cities In "A Tale of Two Cities", Charles Dickens portrays two strong women (Lucie Manette, Madame Defarge) characters in his work. Although the common thread between these women is their strength, this trait is derived differently for each character. So are

Tale of Two Cities

759 words - 4 pages an engraved stone to mark her husband's pauper grave. The Marquis rudely refuses and then returns to his chateau, described as a "heavy mass of a building" and a "stony business altogether" (114). The stony face closest to his window is said to have its mouth open and to appear "awe-stricken" at the sight of its master's dead body. The Marquis' face in death is characterized as being like "a fine mask, suddenly startled, made angry and petrified

The Theme Of Oppression In 'A Tale Of Two Cities'

626 words - 3 pages Oppression in A Tale of Two CitiesIn the book A Tale of Two Cities, one of the many themes present is that of oppression. There are many examples of this throughout the book, some more obvious than the others.We can see right away in the beginning that the French peasants are under a hideous oppression by the French aristocracy. All the people of the towns that are described are starved and in great pain, they are depressed and slinking about

A Tale Of Two Cities Essays: The French Revolution

3024 words - 13 pages much the worse for smouldering, instead of blazing openly, that it is extremely like the general mind of France before the breaking out of the first Revolution, and is in danger of being turned … into such a devil of a conflagration as never has been beheld since. (qtd. in I. Collins 42)  At the beginning of A Tale of Two Cities (1859), Dickens once again expresses his concern. The novel opens in 1775, with a comparison of England and pre

Centralized Verses Decentralized: a Tale of Two Structures

1074 words - 5 pages Centralized Verses Decentralized: A Tale of Two Structures Leroy Dowdy Walden University Dr. Gayle Grant 08 April 2012 Centralized Verses Decentralized: A Tale of Two Structures The history of information technology (IT) has been well documented over the previous decades. The contributions of IT vary, but perhaps the most notable is the influence on organizational structuring. Prior to the information age, organizations predominately

Eastman Kodak and Fujifilm: a Tale of Two Companies

2578 words - 11 pages | Eastman Kodak and Fujifilm | A Tale of two Companies | | | Roosevelt NickelberryAugust 12, 2013 | | | | Introduction Under examination is a tale of two companies; Eastman Kodak and Fujifilm. The ambitious topics under discussion are: the history and core business of each company, the approach to administration that each company has followed in order to grasp improvement, what management variances have impacted their

Obama Vs. Romney: A Tale Of Two Economic Plans

3818 words - 16 pages . Romney thinks that the United States Navy is also too small and wants to increase the number of ships in it from 284 ships to 328 ships, reaching its full potential of a world power and the dominating presence of our military on the world. Additionally, Romney observes that our countries own defense is at a greater risk than ever before, and the only way to maintain peace is through military spending, because military power is the only way to

Tale of Two Cities; Violence

608 words - 3 pages  English 10H 30 November 2012 Fear to Achieve Goals In A Tale of Two Cities, Dickens emphasized that violence and fear in many ways. Throughout history it has been shown that fear can be used to manipulate others. This is the main point that Dickens focuses on when he uses fear in his novel. First we see it between the Evermonde brothers and the peasant brother and sister. Next it is shown as Dickens describes the state of the peasants

The Tale of Two Cities

874 words - 4 pages American Revolution The 1700s seemed to be a time of revolt and war. The novel Tale of Two Cities seems to reflect that this was a dark time, in the novel the French rebels storm the Bastille and begin to behead all that oppose them and even some people that didn’t do anything. These dark times were widespread, and seemed to eventually become positive due to these people standing up to their government. This French rebellion was not the only

"A Tale of Three Trees." This is a synopsis of the classic Christian tale

452 words - 2 pages .*The third tree: Wishes to stay where he is and grow tall so that when people look at him, they will raise their eyes to the heavens and think of God.Plot summary:"The Tale of Three Trees." Apparently it is an old Christian folktale. It is about 3 trees that each want to do something great. One tree wants to be a big boat that is fit for a king. Another wants to hold a lot of treasure. The last one wants to be the talles tree and point to GodSoon

Related Papers

It/205 Week 8 Checkpoint Essay

630 words - 3 pages U.S. Census Bureau Field Data Collection Project: Don't Count On It The Field Data Collection Automation, also known as the FDCA is of extreme importance to U.S. Census Bureau. The FDCA was meant to replace the paper copies and maps that the workers from the U.S. Census Bureau were taking door to door to collect the household data. The replacement was to be a handheld electronic device that recorded the data making it a breeze to collect

Bus 210 Week 8 Checkpoint Hardware Software Components

604 words - 3 pages , subtracting, comparison of numbers, and transferring numerical data from one area to another. | PCs | PC is the acronym for Personal Computer. It is computer that is used on a regular basis for personal or work tasks such as writing papers, creating spreadsheets, or tracking finances. A standard PC includes tower, monitor, keyboard and mouse as well as ports for connecting peripheral components. | Network computers | A group of two or more

A Tale Of Two Cities: Theme

579 words - 3 pages A Tale of Two Cities: Theme Bloodshed, violence, and revenge: the daily occurrences in the French Revolution of the eighteenth century. One would not dream of any revival. However, in A Tale of Two Cities by Charles Dickens, Dickens clearly illustrates of the resurrection that takes place before, during, and after the French Revolution. Early on in the novel, many years before war, Dr. Alexandre Manette is spiritually revived by his daughter

A Tale Of Two Cities Resurrection Theme

609 words - 3 pages A Tale of Two Cities Resurrection Essay “Recalled to Life” is a phrase used by Charles Dickens to symbolize resurrection. Dr. Manette, Jerry Cruncher, and Sydney Carton each experience their own for of resurrection in the novel. Out of all the themes in A Tale of Two Cities by Charles Dickens, resurrection affects each character in their own unique way. “I hope you care to be recalled to life?”(pg 54). This quote is said to Dr. Manette by