1.1 Identify different reasons why people communicate
To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement.
1.2 Explain how effective communication affects all aspects of working in adult social care settings
Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care.
1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
In face to face ...view middle of the document...
Non – verbal – Gestures, eye contact, Appropriate and effective use of eye contact helps the communicator seem credible, dynamic, believable, likable and persuasive.
3.1 Identify barriers to communication.
Sensory impairment, culture, religion, health issues, background noise, emotions, stress, strong
Accents, specialist communication techniques and prejudice.
3.2 Describe ways to reduce barriers to communication
Speak clearly when talking to some one. Do not use slang that the listener is not familiar with. Choose appropriate time to have a conversation. Listen when the other person is speaking instead of thinking about what you will say next, actually take in what the other person is sayng so you are ale to receive their message well.
3.3 Describe ways to check that communication has been understood
Observing the person you are communicating with reading facial expressions and body language.
Checking with the individual that they have understood.
3.4 Identify sources of information and support or services to enable more effective communication
Individuals care plan, colleagues, key worker, advocate, family or carers,
Translation services – This service can help with changing the written text from 1 language to another.
Interpreting Services – This service can help with converting spoken language to another language.
Speech and Language Services – This service can support people who have had a stroke and have
Problems with their speech.